OUR PROVEN PROGRAMS FOR HOSPITALITY INDUSTRY

We, at Udayan Techsolutions, having extensive expertise and experience of hospitality industry aims to deliver proven performance solutions to capture incremental revenue at all fronts. Our unique combination of education, measurement and performance management tools have proven to create a more satisfying guest experience as well as higher profits while maintaining Hotel’s price integrity.

RESERVATION SALES

Maximize conversion rates from sales-oriented reservations teams

Our Reservation Sales Program provides:

• Strong and effective voice call handling skills
• Increased conversion of shoppers to bookers
• Strong and effective skills to sell room types and rates according to availability
• Increased revenue through hotel direct channels
• Improved guest experience and satisfaction
• Ongoing coaching of teams

Combine Front Desk Upselling + Reservation Sales for Superior Performance

Our Front Desk Upselling and Reservation Sales Programs enables Hotels to maximize their revenue potential even further, while taking advantage of efficiencies achieved through simultaneous deployment of a dedicated consultant.

RESTAURANT & BAR SUGGESTIVE SALES

Revenue potential analysis for each of your restaurant and bar outlets

Our Restaurant & Bar Suggestive Sales Program provides:

• Revenue potential analysis for each of your restaurant and bar outlets
• Programs tailored to your unique product and services
• An effective revenue and profitability strategy designed for each outlet
• All team members aligned, skilled and enabled for successful suggestive selling
• Increased outlet revenue and profitability
• Improved customer experience and satisfaction

HOUSEKEEPING & SERVICE TRAINING

When a customer checks into their room, they take for granted that it’s going to be immaculately clean, but sometimes things are missed and our dream guest turns into a nightmare. Hotel housekeeping training is usually the last on the list. Housekeepers are typically trained during their first few weeks of employment and training stops there. This directly opens the loop holes in quality service.

We train the housekeeping staff and maintenance team for not only about cleanliness but also about economies to scale of usable HORECA items and quality inspection works.

MAXIMIZING MEETING & EVENT SALES

Improved selling skills, suggestive selling, negotiating skills and the ability to close the right deal, every time

Our Maximizing Meeting & Event Sales program provides:

• Improved selling skills, suggestive selling, negotiating skills and the ability to close the right deal, every time
• Incremental revenue performance, integrated with your revenue management strategy throughout the entire customer journey – from booking to departure
• Increased customer experience and satisfaction throughout the negotiation process

DINING AND IN-ROOM DINING TRAINING

Running a dining and in-room dining within a hotel environment is different from any restaurant and the servers are responsible for more than just satisfying taste-buds. This program equips the server and room service staff with better understanding of customer satisfaction, customer timely service and customer loyalty.

COMPLAINT MANAGEMENT TRAINING

Things don’t always go as planned, but if you know how to manage complaints and requests in the right way, they won’t be a problem. The complaint management training program will teach participants how to approach difficult situations with confidence and poise. The program will focus on how to use problem-solving skills to turn challenging customer experiences into positive ones and ensure customer satisfaction and repeat business.